Last Updated: 18-7-2023
At Old Vape Mill, we value transparency, integrity, and accountability in our editorial practices. We strive to maintain the highest standards of journalistic integrity and provide accurate, fair, and balanced content to our readers. However, we recognize that mistakes or concerns may arise, and we are committed to addressing them promptly and fairly. This Editorial Complaints Policy outlines our process for handling complaints related to our editorial content.
Scope of the Policy:
This policy applies to complaints regarding the accuracy, fairness, or balance of editorial content published on Old Vape Mill. It does not cover advertising or sponsored content, which are subject to separate policies and regulations.
Lodging a Complaint:
If you have a complaint about an article or any other editorial content published on Old Vape Mill, please follow the steps below:
a. Contact Us: Send an email to [email protected] with the subject line “Editorial Complaint.” Provide details about the specific article or content in question and explain the nature of your complaint. Please include any relevant information, such as dates, URLs, and specific inaccuracies or concerns.
b. Provide Supporting Evidence: If possible, provide supporting evidence to substantiate your complaint. This may include verifiable facts, sources, or documents that contradict the information in the article or highlight any unfair or biased reporting.
c. Timeliness: We encourage you to submit your complaint as soon as possible after encountering the content in question. This allows us to investigate promptly while the information is fresh and relevant.
Complaint Handling Process:
a. Acknowledgment: Upon receiving your complaint, we will send an acknowledgment email within [insert timeframe] to confirm that we have received your complaint and are reviewing it.
b. Investigation: Our editorial team will conduct a thorough investigation into your complaint. This may involve reviewing the relevant content, consulting with relevant parties, and assessing the accuracy, fairness, and balance of the information.
c. Resolution: After completing the investigation, we will provide a written response to your complaint within [insert timeframe]. If we find that an error or inaccuracy has occurred, we will take appropriate measures to address it, which may include issuing a correction, clarification, or updating the article as necessary. If we determine that no error or violation of editorial standards has occurred, we will provide a clear explanation of our findings.
d. Feedback and Appeal: If you are not satisfied with our response, you may request further review by sending an email to the Managing Editor at [email protected]. Please provide specific reasons for your dissatisfaction, and we will conduct a secondary review of your complaint. We will provide a final written response within [insert timeframe].
External Bodies and Regulators:
If you are not satisfied with our response or believe that your complaint involves a breach of regulatory or legal requirements, you may choose to escalate your complaint to the relevant external bodies or regulators, such as press ombudsmen or industry associations.
Confidentiality and Privacy:
We treat all complaints with strict confidentiality. Personal information provided as part of the complaint process will be used solely for the purpose of investigating and responding to your complaint in accordance with our Privacy Policy.
Editorial Integrity and Continuous Improvement:
We are committed to upholding the highest standards of editorial integrity and professionalism. We appreciate your feedback and see it as an opportunity for continuous improvement. Your complaints contribute to our ongoing efforts to provide accurate, fair, and balanced content to our readers.
If you have any questions or concerns regarding this Editorial Complaints Policy, please contact us at [email protected].
Date: 18-7-2023
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